We are frequently asked to install products, typically after having tirelessly worked with our customer to supply the right product. Sadly & all to often in lieu of those incorrectly installed or previously supplied by others. So once a degree of trust & rapport has been established its logical to ask the supplier for assistance with installation.
We can install in some Southern Counties such as Buckinghamshire, Oxfordshire, Devon & Cornwall offer this service but what if we cannot help?
We always point customers to our regulatory body SPATA.
The Swimming Pool and Allied Trades Association has many roles but to name the key ones beneficial for an end user I would say;
- Members (pool companies) must meet minimum standards & criteria before joining
- Set standards governing construction, installation & operation of pools, spa’s & steamrooms
- Work is inspected prior to joining & periodically thereafter to ensure standards do not slip
- Supply customer information packs & free factsheets including contract checksheets
- Free technical advice
- Water treatment training courses for members & non members
- Dispute Resolution including stakeholder facility to safeguard contract monies for both parties
- An easy to access list of approved members via their website
The list does go on & on so feel free to visit their website for further help & advice.
SPATA - working to improve pools